FREQUENTLY ASKED QUESTIONS
How long does it take for my order to be delivered?
In general, the delivery time of orders is 3-12 working days.
What are the shipping costs?
FREE Shipping on orders over 55£. A flat 5£ fee applies below this threshold.
How long can I return the products?
Products ordered online can be returned within 30 days from the date that you receive them (delivery date), in a compliant packaging to protect the product during transport.
The returned products must be in the same condition in which they were received, unused, with the labels intact.
Please contact us by email contact@leonel.co.uk before making returns to establish together the most convenient method of transport.
How long does it take for me to receive my money back after returning the products?
The refund is made within a maximum of 14 days from the receipt of the returned products.