We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred. If you are unsatisfied with your order – please contact our support (contact@leonel.co.uk) and we will do our best to help you out! Customers will be responsible for paying return shipping costs.
Order Cancellation
- Orders can be canceled before the product is shipped or produced. In this case, a full refund will be issued.
- Once the product has been shipped, order cancellations are no longer possible.
Returns
Before initiating a return, please contact us at contact@leonel.co.uk. We are happy to assist you in resolving any issues and will provide you with the necessary details and return form. Your satisfaction is our top priority.
Our return policy is valid for 30 days from the delivery date. If more than 30 days have passed since you received your order, we regret that we cannot offer a refund or exchange. Items sent after this period will be returned to you at your expense.
To be eligible for a return:
- The item must be unused and in brand-new condition (used bags will not be accepted).
- The product must be in its original packaging, including the product tag.
- Customized or embossed products cannot be returned.
- A receipt or proof of purchase (such as an invoice) must be included in the parcel or sent via email to help us identify your order and process your refund efficiently.
Return Shipping Address:
ALPIN BOX SRL
Str. Tudor Vladimirescu, nr 50
Postal Code 507055
Cristian, Brașov
Romania
Refunds
Once we receive and inspect your return, we will notify you via email regarding the status of your refund. You are required to provide us with the tracking number for your return so we can monitor the process.
If your return is approved, we will refund the full amount, including the initial standard delivery cost (if apply).
If your return does not meet the conditions stated above, the product will be sent back to you at your expense or held in our warehouse until we receive further instructions.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card provider, as it may take a few days for the transaction to be processed.
- If necessary, contact your bank, as processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at contact@leonel.co.uk.
Return Shipping Costs & Responsibility
- You are responsible for return shipping costs.
- Depending on your location, the time required for your return to reach us may vary.
- If returning an item from outside the EU, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
- If the return parcel is damaged or lost during transit, no refund will be issued.
Important for Returns from Outside the EU
The seller is not responsible for additional import duties, taxes, or fees that may apply when returning goods. If such costs arise during the return process, they will be deducted from your refund automatically.