At Leonel, we aim to provide reliable and efficient shipping options, ensuring that your order reaches you wherever you are in the Europe. We ship our products every day in more than 40 countries and are committed to offering top-quality service. Orders over 55£ qualify for free shipping. For all others, a standard 5£ delivery fee applies.
Delivery Times:
Order processing time: 1-2 working days. In most of the cases orders are shipped within 2 days.
Shipping time: 3-12 working days. Once shipped, an order takes an average of 10 working days to be delivered.
Please note that delivery times are estimates and may vary depending on factors such as location, customs clearance, and courier availability. Delays caused by customs or unforeseen circumstances, such as weather events, are beyond our control.
Returns and Refunds
If you do not like your product, you have 30 days after delivery to return it, no questions ask.
📧 Step 1: Contact us at contact@leonel.co.uk to inform us of your desire to return the product. We’ll provide you with all the details needed.
📦 Step 2: Ship the order and waits for us to receive it.
💳 Step 3: Once received and inspected, we will refund your order to the payment method used during your order, you do not have to do anything.
Thank you for choosing Leonel.co.uk! We appreciate your understanding and patience as we work to provide a seamless shipping experience.